We offer free exchange on products bought directly from us.

1) We offer returns for a period of 5 days from your receiving the product. To be eligible for a return the product should not be washed, worn or altered. The product should be returned with its original price tag, packaging bag, and label. Please go to ” Returns & Exchange” and follow the instructions.

2) We offer free size exchange for all products for a period of 5 days from your receiving the product. Size exchange shall be done at no additional cost. To be eligible for exchange the product should not be washed, worn, or altered. The product should be returned with its original price tag, packaging bag, and label.

3) Your exchange request must be received within 5 days of product delivery. Upon receiving your exchange request we will arrange for a pickup, which typically will happen within 3 to 5 days of your request. After we receive the item, we shall conduct a quality check and despatch your exchange item within 7 days of our receiving the original piece. We offer free exchange only once. An exchanged item cannot be returned or exchanged. In exceptional circumstance we may accept a second exchange for an additional charge.

4) Return request must be received within 5 days of product delivery. Upon receiving your return request we will arrange for a pickup, which typically will happen within 3 to 5 days of your request. After we receive the item, which typically takes 5-7 days, we shall conduct a quality check and your store credit will reflect in your Shaye account within 2-4 working days of the completion of the quality check.

5) Once your return is approved and the product is received in its original condition, we will initiate the refund. For Prepaid orders, the amount will be credited to the original payment method used during checkout. For COD orders, we will request your bank account details to process the refund. Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.

6) A “Final Sale” product cannot be returned or exchanged.

7) For return orders, a Rs. 100 handling fee will be deducted, and the remaining amount will be refunded to your original payment method or bank account.

For any queries, please email us at support@dorindresses.com call us during office hours at +91-8979001393